Please find below answers to most of the questions our customers ask us. We have compiled a list so its easier for you to have more information regarding your booking and our services.

General Inquiries

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What areas do you cover?

We cover Grays, Chafford Hundred, TYilbury, Orsett, South Ockendon, Purfleet, and all major airports alongwith all London city. You can specify your pickup location during booking to see if it’s within our service area.

Do you offer 24/7 service?

Yes, we are available 24 hours a day, 7 days a week for your convenience.

How can I book a taxi?

You can book a taxi by phone 01375 515050 or online by clicking here

What forms of payment do you accept?

We accept cash, debit cards, and credit cards.

How much does a taxi ride cost?

The fare depends on the distance of your journey and the time of day. You can get an estimated fare using our booking app or by contacting us directly.

Booking Inquiries

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How far in advance should I book a taxi?

We recommend booking at least 30 minutes in advance, especially during peak hours or for special requests (e.g., wheelchair accessible vehicle). However, we can sometimes accommodate last-minute bookings depending on availability.

What information do I need to provide when booking a taxi?

You will need to provide your pickup location, destination, and the number of passengers. You can also specify any special requests you have, such as the type of vehicle or the need for a child seat.

Can I book a taxi for a specific time?

Yes, you can book a taxi for a specific pickup time.

What happens if my flight is delayed?

Please inform us as soon as possible if your flight is delayed. We will do our best to adjust your booking accordingly.

Can I cancel my taxi booking?

Yes, you can cancel your booking by phone or through our app. However, there may be a cancellation fee if you cancel within a short notice period.

Service Inquiries

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What type of vehicles do you have?

We have a variety of vehicles available, including saloon cars, estate cars, and MPVs. We can also provide wheelchair accessible vehicles upon request.

Do you offer child seats?

Yes, we can provide child seats upon request and for a fee. Please let us know when booking if you require a child seat.

Can I take pets in your taxis?

We may be able to accommodate pets in certain circumstances. Please contact us in advance to check if this is possible for your journey.

What happens if I forget something in your taxi?

Please contact us as soon as possible if you forget something in our taxi. We will do our best to locate and return your lost item.

Do your taxis have air conditioning?

Yes, All of our vehicles are equipped with air conditioning.

Service Inquiries

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Do I need to create an account to book a taxi?

No, you don’t need to create an account to book a taxi. However, creating an account allows you to save your preferred payment methods and booking preferences for faster booking in the future.

How can I update my account information?

You can update your account information by logging in to your account on our website or app.

How can I delete my account?

You can request to delete your account by contacting us directly.

What is your safety policy?

Passenger safety is our top priority. Our drivers undergo rigorous background checks and training. Our vehicles are also regularly maintained and insured.